Underwriting professional licensed (OTL / RIBO) to sell personal general insurance directly to consumers nationally via the direct channel and to service all their insurance related needs, including claims counseling – underwrite personal lines policies nationally and within authorized limits in accordance with established policies, practices, standards and applicable laws and regulations – Assist new direct channel clients with their general insurance (home and auto) insurance needs – Underwrite new business (including quotes), endorsements and all renewals by obtaining all necessary information from the customer relevant to the risk to develop the exposures in order to refuse or amend and/or accept a risk at the prescribed – Upsell insurance to existing clients by phone or via web-chat – Influence customer loyalty through professionalism & courtesy while achieving department standards for key performance indicators on a team & individual basis – Provide customers with claims counseling – Assist direct channel customers with system issues or complaints and follow up as College Diploma or University Degree – MUST HAVE: min in-process OTL License – RIBO – insurance underwriting experience – CIP or FCIP designation preferred